FAQS

Q1: Which countries can you send to?

A:You can add one item to cart and then try to checkout (not paid ) and then choose the country . If it can be chosen , that is to say it can ship to the country you choose.

Q2: Do you offer free shipping?

A:We currently offer free shipping on orders over US$69 after discount.

Q3: What is your shipping carrier ?

A: We have a lot of shipping carriers according to different countries.

But mostly we ship by post and will be delivered by local post office .

For example , USPS(United States Postal Service) in US, Royal mail in UK ,etc.

Q4: How about the tax ?

A:Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.

Q5: I have an item missing, but I tracked it and it said delivered. I have already received others in the same package, what should I do ?

A:It might be hidden in the small corner in the plastic package, please double checked it first. Or it ships separately. You can contact our  team to confirm it .

Q6：Can I track the delivery of my order?

A:For tracking order,you can click tracking order to enter valid information to submit request .

Q7: Can I have my parcel redirected to a different address?

A: Address only can be changed before shipping out. Once order was shipped , address cannot be changed .

Q8:  Where does it ship from ?

A:HK.

Q9: Is it possible to customize clothes ?

A:Please contact us at support@faithdesign.life